I’m writing this up more for my own memory as I keep forgetting how to get to the customer contact site when the refund process fails.
GETTING RETURNS/REFUNDS ON THE WEB
Easiest way to return stuff with Amazon is through the “Order History” portal:
- Go to https://www.amazon.com/gp/css/order-history
- Find the item you ordered & click the button “Return or Replace Items”
CHATTING WITH CUSTOMER SERVICE
If however after trying this, you find that the web site says, “This item is ineligible for returns” or something like that, just go to the Customer Service site and chat with someone. Or you can ask to be called by someone through this portal.
https://www.amazon.com/gp/help/customer/contact-us
If you chat online, there’s a good chance that if the item is under $100, they will just refund the money outright. I received the wrong item and they refunded my money and let me keep the “wrong item”. Even if you never received the order, they will refund your money. I had a $250 package that was never received and on the chat, the person got authorization to simply send another the next day.
kurtsh
Kurt's Thoughts 