Kurt's Thoughts

I received a couple Nokia DT900 Wireless Charging Plates through a clearance sale of sorts online. 

One of them sadly had a broken power cable, but I figured no big deal, right?  Nokia’s notoriously awesome at customer service and I’m sure it’ll be a piece of cake to get a replacement power cable.  After all – it’s just a stupid cable with a materials cost of probably less than 25 cents, right?

OMG, WRONG.

NOKIA ON TWITTER
I first tried the Twitter feed for @nokia.  Nothing.  Okay, my bad.  Let me see if they have an actual support feed.  Sure enough, they do and it’s called @nokiacareus. 

I fire off a tweet to this new twitter feed, asking them for the process of buying a new, replacement power cable.  After all – they must have ‘em lying around in droves right?

Here’s the response:

Wrong answer, Nokia.  Try again.

This back & forth went on for several days & you can read the rest of the thread HERE but the point is after talking with Nokia Support and a little research on my own, the following became clear to me:

1. NO REPLACEMENT PARTS DEPOT
   There is no official avenue for replacements parts like these for Nokia accessories.  This is a bit unfortunate.
2. THE POWER CABLE’S NAME IS DT-21
   Nokia does have a part name for the DT900 Wireless Charging Plate’s power cable:  “Nokia DT-21”.
3. A PRICEY AFTERMARKET EXISTS
   There is a small aftermarket for parts like this power cable however it’s pricey:  $21 for a power cable.  (Yeah – I know.)  Here’s a few links that I hunted down:
1. http://www.ebay.com/sch/i.html?_trksid=p2050601.m570.l1313&_nkw=Nokia+CA-211&_sacat=0&_from=R40
2. http://www.2buya.com/catalogsearch/result/?q=CA-211
4. NOKIA STILL HAS PHENOMENAL SERVICE
   Let’s just say, Nokia ultimately resolved the issue of my “not having a power cable”.  I’m not going to explain what the resolution was but if you read the Twitter thread, you can probably figure it out.  Yes, Nokia Support went way above & beyond the call of duty in the matter.

Again, thank you Nokia Support.  You were a little slow, but dammit you came through for me.

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