I received a couple Nokia DT900 Wireless Charging Plates through a clearance sale of sorts online.
One of them sadly had a broken power cable, but I figured no big deal, right? Nokia’s notoriously awesome at customer service and I’m sure it’ll be a piece of cake to get a replacement power cable. After all – it’s just a stupid cable with a materials cost of probably less than 25 cents, right?
NOKIA ON TWITTER
I first tried the Twitter feed for @nokia. Nothing. Okay, my bad. Let me see if they have an actual support feed. Sure enough, they do and it’s called @nokiacareus.
I fire off a tweet to this new twitter feed, asking them for the process of buying a new, replacement power cable. After all – they must have ‘em lying around in droves right?
Here’s the response:
Wrong answer, Nokia. Try again.
This back & forth went on for several days & you can read the rest of the thread HERE but the point is after talking with Nokia Support and a little research on my own, the following became clear to me:
- NO REPLACEMENT PARTS DEPOT
There is no official avenue for replacements parts like these for Nokia accessories. This is a bit unfortunate.
- THE POWER CABLE’S NAME IS DT-21
Nokia does have a part name for the DT900 Wireless Charging Plate’s power cable: “Nokia DT-21”.
- A PRICEY AFTERMARKET EXISTS
There is a small aftermarket for parts like this power cable however it’s pricey: $21 for a power cable. (Yeah – I know.) Here’s a few links that I hunted down:
- NOKIA STILL HAS PHENOMENAL SERVICE
Let’s just say, Nokia ultimately resolved the issue of my “not having a power cable”. I’m not going to explain what the resolution was but if you read the Twitter thread, you can probably figure it out. Yes, Nokia Support went way above & beyond the call of duty in the matter.
Again, thank you Nokia Support. You were a little slow, but dammit you came through for me.
Same thing happen to me and after reading this article, my search will end. It’s frustrating that I will have to spend another $50 for the entire plate when all I needed is a cable. Oh well. That’s for this article! Now I know I’m not alone 🙂
So hit them up on Twitter like I did. Without going into details, they’ll fix the situation. Trust me.