Now this is pretty unbelievable.
- ‘Secret’ Store Policy: No Warranty, No Laptop?
CBS2 News last night discovered an unsaid store policy at Office Depot in La Cresenta, CA that basically had sales personnel tell customers that the laptop they wanted was “out of stock” if that person tries to buy it without the infamous “store warranty”.
The fact that the store manager was such a jerk… to institute a policy like this just to boost attach rates on warranties… wow.
Then, just when I think it can’t get any nastier:
- Best Buy Staff Paid Bonuses to Deny Legit Guaranteed Price Matches
- Best Buy Bombshell! Bonuses Paid To Managers That Violate “Price Match” Policy, Former Employees Allege.
HD Guru & Gizmodo report on a Best Buy policy that unlike the Office Depot policy… is written. In a document. For distribution. Apparently, the policy is that if someone comes in and tries to price match, basically do everything in your power to refuse the price match. To what appears to be an extreme.
This is a shame, because I admittedly like perusing Best Buy. I’m one of those suckers that wanders around looking for things to buy while there. The fact that I loathe Fry’s Electronics also keeps me coming back. But to companies that do stuff like this? Hrmmm.