We’re released our first XBox 360 How-to video. And it’s already been downloaded 200,000 times.
Even though extensive documentation is provided on Xbox.com and support.microsoft.com, many customers get lost when reading a Knowledge Base article filled with the concepts and terminology of the ever-evolving gaming environment. At a certain point, many customers put down the mouse and pick up the phone to call Xbox Customer Support for help.
The first Xbox 360 Support video released on Xbox Live Marketplace has been downloaded over 200,000 times.
As the Xbox team surmised, if a picture is worth a thousand words, then a video would be worth a lot more than that to Microsoft’s customers. So, the team made their first technical support video about setting up an entertainment network: MCE Network Settings. And it’s been a hit, with some 200,000 downloads.
Major Nelson, the spokesblogger for the XBox360 team has stated that there are plans for more videos over time.